Refund Policy

Thank you for shopping with Shree Balaji Traders. Customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds are processed.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • You receive a damaged or defective product.
  • You receive an incorrect item.
  • Your order is lost during transit.
  • The product cannot be delivered due to our error.

To request a refund, you must contact us within 7 days of receiving your order.

2. Non-Refundable Items

Refunds will not be issued for:

  • Products damaged due to misuse, negligence, or improper handling.
  • Items returned without prior approval.
  • Products showing signs of use or alteration.
  • Customized or personalized products, unless they are damaged or defective.
  • Digital products, downloadable content, or online services, unless otherwise stated.

3. Refund Process

To request a refund:

  1. Contact our customer support with your order number.
  2. Provide clear photographs or videos (if the product is damaged or incorrect).
  3. Our team will review your request and respond within 2–5 business days.

If approved, the refund will be processed to your original payment method.

4. Refund Timeline

  • Approved refunds are generally processed within 5–10 business days.
  • The time taken for the amount to reflect in your account depends on your bank or payment provider.

5. Return Shipping

  • If the refund is approved due to our mistake (wrong, damaged, or defective product), we may cover the return shipping cost.
  • In other eligible cases, the customer may be responsible for return shipping charges unless otherwise stated.

6. Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible. If eligible, a refund will be processed according to this policy.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised effective date.

8. Contact Us

For any questions regarding refunds or returns, please contact us:

Name: Shree Balaji Traders
Email: shreebalajeetraders835@gmail.com
Phone: +91 9934038943